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Microsoft: All Roads Lead to Vista

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Windows Vista’s checkered history is now legend.

Instead of the evolutionary marvel that Microsoft long promised, Vista instead has become synonymous with development delays, shifting feature lists, and spotty driver support.

No wonder then, more than a year after Vista’s release, many consumers and business customers have steadfastly held onto Vista’s predecessor, the Windows XP operating system. Microsoft has followed with price cuts and promotions. This is not exactly the “wow” moment the company had in mind. News.com’s Ina Fried has chronicled Vista’s first year in earlier posts.

Still, we know that all good Windows releases eventually come to an end: Windows XP is stable, widely supported, and ultimately doomed. New PCs with XP installed will begin to disappear this summer. Microsoft will stop selling XP completely next January (although the company will provide support for much longer).

ZDNet’s Mary Jo Foley reports that it’s unclear when a rumored service pack, SP3, will debut for XP, raising speculation that Microsoft is sending a pointed message about upgrade planning.

On Tuesday, Dell launched a Vista migration program to nudge big companies toward the OS. The PC maker’s “client migration solution” will cut migration costs by up to 62 percent and reduce labor by an estimated 88 percent, Dell says.

Microsoft is greasing the skids for Vista acceptance by offering free telephone support for Vista Service Pack 1 through March 2009. (The toll-free call-in number in the U.S. for Vista SP1 help is (866)-234-6020.)

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